MYOB South Asia - Profile

Since 1993 business owners across Asia have relied on MYOB accounting and business management software – we make it easier for you to “Mind Your Own Business”.

MYOB was started in Australia in 1991 and was one of the first businesses to recognise the unique needs of small-tomedium- sized enterprises and equip them with powerful, accessible and affordable business management systems. MYOB solutions were aimed at alleviating an increasing administrative burden and giving business owners the necessary insights to run their businesses more successfully. From day one, MYOB has maintained a constant focus on providing quality client support to ensure businesses gain maximum return from their investment.

In 1993 MYOB began supporting businesses in Asia, and has grown a large base of loyal and successful customers across Asia. The MYOB business in Asia has adapted over this time to continually provide the best products and support for Asian businesses locally.

Along the way MYOB products have won many awards for world class design. Most importantly MYOB products have played a key role in modernising and liberating many businesses, allowing business owners and their teams to grow their business while staying fully in control of finances.
MYOB is proud to support and work with over 1 million businesses globally – making their business life easier.

MYOB is now the leading provider of business systems to small and medium sized businesses in Singapore, Malaysia, Hong Kong, Australia, New Zealand, and across Asia, delivering business solutions to over a million businesses and 10,000 accounting practices in the Asia-Pacific region.

The client-centric vision of the company remains the same today as it was the day its founders began their quest to empower business owners almost twenty years ago. Now with local operations in five countries serving customers across the Asia-Pacific region, it's an international team that powers the business, but it's the local knowledge and expertise that delivers the edge for our clients.

To help make the most of modernising businesses with MYOB, we offer a wide range of products and services. These include small business accounting, payroll, and retail software, training courses, and technical support programmes. We pride ourselves on the quality of our service, and have received numerous prestigious customer service awards from the Contact Centre Association of Malaysia (CCAM).

Additionally, the LCCI-MYOB Computerised Accounting course is taught to thousands of students across Asia each year. Through this programme MYOB has equipped these graduates with superior knowledge and practical skills, which makes them clear employees of choice.

Today, MYOB products and services are exclusively delivered to businesses throughout Asia by the Asian Business Software Solutions [ABSS] group, trading as MYOB South Asia. ABSS was formed in 2009 by the former local managers of MYOB Limited, and is the exclusive republisher of MYOB business management software in Asia.

ABSS has offices in Singapore and Malaysia, and has a team of over forty people employed in the areas of sales, marketing, customer service, and product development. The extended ABSS team includes hundreds of Professional Partners, distributors, and resellers in more than a dozen countries throughout Asia to provide superior local support for Asian businesses.

The goal of ABSS is to help Asian businesses become more efficient and profitable by using smart technology solutions such as MYOB brand software products. With the combination of our award winning ABSS team, our strong local partner network, and our excellent MYOB software, ABSS really can help you Mind Your Own Business better.

 

Company Overview

How we started
MYOB was started in Australia in 1991 and was one of the first businesses to recognise the unique needs of small-to-medium-sized enterprises and equip them with powerful, accessible and affordable business management systems. From the outset, MYOB solutions were aimed at alleviating an increasing administrative burden and giving business owners the necessary insights to run their businesses more successfully. From day one, MYOB has maintained a constant focus on providing quality client support to ensure businesses gain maximum return from their investment.

Gaining scale
MYOB began as both a software developer and re-publisher in the Asia-Pacific region. Success in helping empower business owners was recognised through rapid growth in clients and revenue. This growth was fuelled by recommendations from existing clients and this remains an important source of business today - testament to the quality of MYOB products and client service. In 1996 MYOB received the prestigious Telstra and Australian Governments' Small Business of the Year Award, an awards program that MYOB now sponsors to support and encourage today's business owners.

Working with accountants
In 1997 MYOB extended its strategic vision to include specific solutions for accounting practices. This strategy was pursued to assist accounting practices with both their internal operations and their interface with their own clients, many of whom use MYOB software. The successful merger with accountants' system provider Solution 6 in 2004 solidified MYOB's position as a leading international source of the very best in solutions for owner-operated businesses and accounting practices.

Today
MYOB is now the leading provider of business systems to small and medium sized businesses in Australia and New Zealand, delivering business solutions to more than 700,000 businesses and accounting firms in the Asia-Pacific region. Throughout 17 years of solid growth, the client-centric vision of the company remains the same today as the day its founders began their quest to empower business owners with products and services to make business life easier and more rewarding. Now operating in five countries across Asia-Pacific, it's an international team that powers the business, but it's the local knowledge and expertise that delivers the edge for our clients.

Careers at ABSS

At ABSS we are focused on liberating businesses from the burden of day-to-day administration and empowering them to succeed. We achieve this through our people, who are an award winning team and our professional partners located in various countries in Asia.
Working at MYOB means joining a team of professionals that make business life easier in Asia. We are looking to those who are looking for an environment that encourages innovation, team work, having fun and a can-do attitude to join us.
Keen on developing your mind, learning from an award winning team and having fun along the way? Drop us an email with your resume attached.  Good Luck!

Current Vacancies

Account Specialist – Resellers

Customer Service Representative

Technical Service Representative

Account Specialist – Resellers Sales Department

Join MYOB Asia, a leading provider of business software to small and medium sized businesses in Singapore, Malaysia, Hong Kong and across Asia, and be a part of a progressive and high performing business team. We provide an ideal combination of a fantastic work environment while empowering and requiring you to take responsibility. We will have high expectations of you at work, but also respect that work is only one part of your overall life. We will challenge you to produce your best work, and you will be rewarded by sharing in the success. If you take pride in your work, want to make a real difference in a business, and value your lifestyle, then you might just be a perfect fit for MYOB Asia. The Account Specialist role will be responsible for managing our reseller and retail sales channel. Key attributes required: · Ability to execute with excellence · Excellent Internal and external relationship management skills · Highly organised and accurate · Ability to execute multiple projects on time · Resourceful and highly independent KPIs will be measured quarterly and will include: · Quarterly sales quota · Regular Reseller event’s · Regular Reseller training schedule The person must have strong alignment with MYOB Asia’s values, which are: · Work smart · Never ever give up · Take ownership · Every Customer Counts · Have fun at work · Have a positive attitude · Always be fair Qualification and Experience: · University degree in a relevant discipline would be an advantage · Minimum 2 years’ experience working in a channel environment · Must be able to demonstrate first-hand experience of all the attributes listed in the above job description Interested candidates are encouraged to email their resume and cover letter to careers@myob.com.my. Only shortlisted candidates will be notified.

Please Forward any questions to the following person Name: HR Tel : 7989 0599 Email: careers@myob.com.my Apply Before : 27 Apr 2012

Apply Now

Customer Service Representative Customer Service Department

Responsibilities: To handle inbound calls from all customers with high level quality and efficiency. Key focus areas include working closely with internal teams in: • Timely and accurate information given related to sales enquiries, registrations ,activations and others • Accurately capture interactions, registrations and leads received in CRM,webmail & portal • Upsell and cross sell MYOB products and services • Handle emails and faxes during peak within CS team Key attributes required: • Excellent written and spoken English • Ability to multi task • Proficient in computer software/s and/or programming languages. • Ability to multi task • Driven and able to perform under pressure • Resourceful and highly independent • Ability to work in a team KPIs will be measured monthly and quarterly which include: • Ability to keep up to SLA • Quality audits and measures • Sales target Requirements: The person must have strong alignment with MYOB South Asia’s values, which are: • Work smart • Never ever give up • Take ownership • Every Customer Counts • Have fun at work • Have a positive attitude • Always be fair Qualification and Experience: • A high school diploma or a University diploma / degree in the fields of Business, IT /networking or Finance/Accounting. • Minimum 1 year exposure in customer service functions • Preferred knowledge in using Windows & Microsoft Office • Must be able to demonstrate first hand experience of all the attributes listed in the above job description

Please Forward any questions to the following person Name: HR Tel : 7989 0599 Email: careers@myob.com.my Apply Before : 30 Apr 2012

Apply Now

Technical Service Representative Customer Service Department

Responsibilities: To provide quality service to Business Support customers through inbound calls and emails Key focus areas include working closely with internal teams in: • Timely and accurate information given on technical enquiries received from Business Support Customers • Accurately capture interactions in CRM,webmail & portal • Handle back end data file repair and file maintenance processes • Capture and report product defects or improvement requests from customers Key attributes required: • Excellent written and spoken English • Ability to multi task • Proficient in computer software/s and/or programming languages. • Driven and able to perform under pressure • Resourceful and highly independent • Ability to work in a team KPIs will be measured monthly and quarterly which include: • Ability to keep up to SLA • Quality audits and measures Requirements: The person must have strong alignment with MYOB South Asia’s values, which are: • Work smart • Never ever give up • Take ownership • Every Customer Counts • Have fun at work • Have a positive attitude • Always be fair Qualification and Experience: • A high school diploma or a University diploma / degree in the fields of Business, IT /networking or Finance/Accounting. • Minimum 1 year exposure in customer service functions • Preferred knowledge in using Windows & Microsoft Office • Must be able to demonstrate first hand experience of all the attributes listed in the above job description

Please Forward any questions to the following person Name: HR Tel : 7989 0599 Email: careers@myob.com.my Apply Before : 30 Apr 2012

Apply Now